Privacy policy

Livoro (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us through digital channels, including SMS.

1. Information We Collect

  • We may collect the following types of information from you:
  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you make a purchase or request information.
  • Device Information: IP address, browser type, and usage data (pages visited, time spent) to improve our website experience.
  • Marketing Information: Preferences for receiving promotions or updates from us via email or SMS.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including delivery and service updates.
  • Respond to inquiries, quote requests, and showroom appointments.
  • Send marketing communications, including SMS updates (with your consent).
  • Improve our website, products, and services.
  • Comply with legal and financial obligations.

3. SMS Communications & Consent

By providing your mobile number at checkout, through our website, or via promotional sign-up forms, you consent to receive:

  • Order and delivery updates,
  • Appointment reminders, and
  • Occasional marketing or promotional text messages.

You can opt out at any time by replying “STOP” to any message or contacting us directly. Message and data rates may apply. Consent to receive SMS is not a condition of purchase.

4. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

  • Service Providers who help us process payments, deliver products, or manage our website.
  • Marketing Partners who assist in sending email or SMS campaigns.
  • Legal or Regulatory Authorities when required by law.

All third parties are bound by confidentiality agreements and data protection obligations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tools to personalize your experience and analyze website traffic. You can disable cookies through your browser settings, though some features may not function properly.

6. Data Retention

We retain your information for as long as necessary to fulfill orders, comply with legal obligations, and maintain records for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data,
  • Opt out of marketing communications,
  • Request information on how we use your data.

To exercise your rights, contact us at info@livoro.com.

8. Security

We use administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Livoro LLC
21100 Dulles Town Cir
Sterling, VA, 20166
info@livoro.com
(703)-721-7227